FAQ
Eya, pronounced as "ee-ya", stands as a testament to the rich linguistic tapestry of Africa, encapsulating the very essence of "dwelling" or "home". Rooted in a profound love for interiors, our African Home Decor collection showcases authentic, original, and luxurious decor pieces meticulously sourced and curated from the diverse and captivating expanse of Africa. Our pieces aren’t just decor items, they're narratives – tales of African heritage and craftsmanship.
At EYA HOME LIVING, we've harmoniously blended organic modernism with a hint of sophistication. Our designs effortlessly merge clean, contemporary lines with the raw, natural accents reminiscent of the African landscape. Driven by a burning passion, our mission resonates with bringing forth design elements inspired by earthy natural textures and the rich African culture into modern living spaces.
Quality is paramount for us. Every item is painstakingly inspected and delivered with an intimate touch of care. For us, each piece is a personal endeavour, and we fervently hope that you cherish these artifacts as much as we do. Explore our FAQs to understand more about our offerings and the love we pour into each creation.
Payments & Safety
To place an order, simply browse our website and add the items you wish to purchase to your shopping cart. Once you have finished selecting your items, proceed to the checkout page, where you can review your order and provide your shipping and payment information. After confirming your order, you will receive an email confirmation with your order details.
We accept major credit cards, such as Visa, Mastercard, American Express.. Additionally, we also offer payment through popular online payment platforms like Paystack, Payflex and direct EFT for your convenience.
Payflex offers you the option to get what you need now, but pay for it over four interest-free installments. You pay 25% upfront, then three payments of 25% over the following six weeks.
The delivery time depends on your location. All orders are standard. Typically, orders within the major city centres are delivered within 3-5 business days, more regional areas may take a little longer. These are only guidelines and are not a guarantee. You will receive a tracking number via email once your order has been shipped, allowing you to track its progress.
We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return the item(s) within 15 days of delivery for a refund or exchange. Please ensure the items are unused, in their original packaging, and in resellable condition. However, personalized or custom-made items are not eligible for return. For detailed information, please refer to our Returns and Refunds policy page.
We strive to process orders as quickly as possible. If you need to cancel or make changes to your order, please contact our customer support team immediately. While we cannot guarantee modifications or cancellations after an order has been processed, we will do our best to accommodate your request.
You can reach our customer support team by emailing info@eya.co.za or whatsapp a message on 083 602 4956.Our team will respond to your inquiry as soon as possible, typically within 12 hours during business days.
We make every effort to display product colors and sizes as accurately as possible on our website. However, please note that colors may appear slightly different due to variations in monitor settings and lighting conditions. If you have any concerns about a specific product's color, feel free to contact our customer support team for further assistance.
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your delivery on the shipping carrier's website.
No, we are strictly an online business. We do not have a physical store or showroom. However, we provide detailed product descriptions, high-quality images, and customer reviews on our website to help you make informed purchasing decisions. Should you wish to find out a little more about a specific item, please email info@eya.co.za
No, currently we do not offer a collection option. We exclusively ship all orders to the provided shipping address.
We take pride in offering unique, handcrafted items that are truly one-of-a-kind. Our products are not mass-produced; instead, they are carefully handmade by skilled artisans across Africa and the East. This means that each piece has its own distinctive character and may exhibit slight variations in shade, size, and color.
Because our items are individually crafted, no two pieces are exactly alike. These subtle differences contribute to the charm and appeal of each product, making them perfectly imperfect. It's important to embrace the inherent beauty of handcrafted goods, knowing that they showcase the artistry and craftsmanship of the artisans who create them.
We strive to provide accurate product descriptions and high-quality images on our website, but please keep in mind that the unique nature of handcrafted items means there may be slight variations from what you see online. We believe these differences enhance the authenticity and value of our products.
If you have any specific questions about a particular item or would like more information about its handmade nature, feel free to contact our customer support team. We'll be delighted to provide you with further details and assist you in selecting the perfect handcrafted piece for your needs.
Yes, there is a distinction between lead time and delivery time. Understanding this difference can help manage your expectations regarding the arrival of your order.
Lead time refers to the estimated amount of time it takes for us to bring in the piece and prepare it for shipment. Since many of our items are custom made and imported, there can be occasional delays beyond our control. Lead times are provided as guidelines to give you an approximate idea of how long it may take for the item to be ready for dispatch.
Delivery time refers to the time it takes for the courier to transport your package from our warehouse to your designated delivery address. Courier times are based on standard shipping services and can vary depending on your location. Please note that delivery times are subject to factors such as customs clearance processes (for international shipments), weather conditions, and other unforeseen circumstances.
We have established lead times to manage customer expectations regarding delivery. While we make every effort to adhere to the provided lead time, please understand that occasional delays may occur, especially for custom-made and imported items. We appreciate your patience and understanding in such cases.
For specific information about lead times and estimated delivery times for your order, please refer to the product description or contact our customer support team. We will be happy to provide you with the most accurate information regarding the anticipated arrival of your purchase.
Please note that lead times and delivery times are separate and may vary independently. We aim to provide transparent and timely communication throughout the process to keep you informed about any potential delays or changes in the expected delivery timeline.
No, at this time we only offer shipping within South Africa. We currently do not ship internationally. However, we are constantly evaluating options to expand our shipping services to additional countries in the future. We apologize for any inconvenience this may cause and appreciate your understanding.
For customers within South Africa, we provide nationwide shipping to ensure that you can enjoy our products wherever you are in the country. Our shipping services are designed to deliver your orders safely and efficiently to your designated address within the specified delivery timeframe.